Move secure is Ghana's safest online payment guarantee method, protecting both buyer and and seller, and ensuring value for money
Move secure offers buyers a secure, safe, and transparent transaction platform that provides the financial security needed to make online payments
Move Secure is a payment service that guarantees transactions for buyers and sellers. When you make a purchase online, the funds are held securely until the product is delivered or service is rendered. Funds are only paid when both the buyer and seller are satisfied with the transaction.
We ensure that both parties are protected equally throughout the entire transaction and we also provide a dispute centre that aids in resolving disputes that occur during the transaction.
Buyer and seller agree on terms of the transaction
Buyer makes payment via any of our channels and an order is created for the transaction. i.e Payment is held in suspense
Seller (Merchant) delivers goods or service to the buyer
Buyer approves goods or service
Payment is released to the seller
Move Secure is a payment service that guarantee transactions for buyers and sellers. The service ensures the needs of the buyer and seller are treated with equal importance, and both parties receive equal levels of protection throughout the entire transaction.
Any valid registered Mobile money user in Ghana can access and use Move Secure.
Move secure can be accessed 24/7. You can use Move secure anytime, any day.
Yes, any merchant with a valid national ID can use this service.
Yes, the merchant is given a unique 6 digit short code.
No, payments can only be made in Ghana Cedis (GHS).
Visit our website (www.movegh.com) to set up as a merchant on Move secure OR Call our helpline 059 692 1261 for assistance.
Status of the transaction can be confirmed using “Pending Confirmations” option under the Move Secure menu.
A refund is processed immediately seller confirms delivery was not done.
Payment is only transferred to merchant after buyer has confirmed receipt.
After 48 hours of no confirmation/ dispute from the buyer, funds will be transferred to the merchant.
Funds are reversed after the seller confirms that the request can be canceled.
The seller and the buyer are directed to our Online Dispute centre for resolution.
Seller and buyer are directed to our Online Dispute centre for resolution.
You can reach the Move secure team on:
Phone number: 059 692 1261
Whatsapp: 055 825 5574
No, you will not be charged for using Move Secure.
Both the sender and the buyer requests for a mediator who takes information from the respective party to resolve the dispute.