Move Privacy Notice

We respect the privacy of every person who registers with our Move service and uses the services made available by us. We are committed to ensuring a safe mobile experience.


1. Purpose of this Notice

This privacy notice explains our approach to any personal information that you might supply to us (or that might be collected from you) in connection with your use of the Move Service and sets out your rights in respect of Move's processing of your personal information. This privacy notice will inform you how you can verify which of your personal information is collected by us through the Move Service and how you can request that we delete, update or transfer it. This privacy notice is intended to assist you in making informed decisions when using the Move Service. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Terms of Service. Please also note that this privacy notice only applies to the use of personal information collected by us from your use of the Move Service or during your communications with us. It does not apply to personal information collected during your communications with third parties.


2. What personal information do we collect and how do we collect it?

Our primary goal in collecting personal information from you is to give you an enjoyable customized experience while allowing us to provide products and services and features that most likely meet your needs. In order to do so personal information may be collected from you in the following ways:

(a) Information you voluntarily provide to us.

We collect and maintain personal information that you voluntarily submit to us during your use of the Move Service.

In particular, when you initially sign up and we require the following personal information from you:

1) name;

2) mobile number;

3) Gender;

4) Identification number;


3. Information we collect through your use of Move

We may also collect personal information regarding your use of and activity on the Move Service. For example, what feature you use frequently on the Move service. This personal information allows us to deliver a better customer experience.


We collect and use your personal information to operate the Move Service efficiently and to deliver you the very best service. In particular, we may use your personal information for the following purposes:

(a) Service administration.

We may use your personal information to:

(i) Improve the Move Service;

(ii) contact you to answer any queries you may have.


(b) User Data Analysis

We may use your personal information on an anonymized basis to analyze, benchmark and conduct research on users and their interactions with the Move Service.


(c) Internal record keeping and legal compliance.

We may use your personal information for internal record keeping purposes and to check you comply with the Terms of Service


(d) Sharing information with professional advisors, governmental authorities & potential purchasers.

We may share your personal information with professional advisers or governmental or regulatory authorities:

1) to enable them to process your personal information on our behalf in a manner consistent with this privacy notice;

2) to comply with our legal obligations;

3) to enforce our legal rights; or

4) protect rights of third parties.


Your personal information may also be shared with prospective buyers if we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

5. How do we obtain your consent?

Where use of your personal information by us requires your consent, you can provide such consent at the time we collect your personal information following the instructions provided


6. Children

You are required to be at least 16 years old to use the Move Service so we do not intentionally collect personal information from anyone under 16, and no one under 16 should attempt to submit any personal information to Move. Should we discover that any such personal information has been delivered, we will remove that personal information as soon as possible.


7. How long do we keep your personal information for?

We keep your personal information only for as long as necessary to fulfil the purpose it was collected for.


8. Confidentiality and security of your personal information

We are committed to keeping the personal information you provide us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

(a) unauthorised access;

(b) improper use or disclosure;

(c) unauthorised modification; and

(d) unlawful destruction or accidental loss.


All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of the Move Service.

9. How to access your information and your other rights?

You have the following rights in relation to the personal information we hold about you:

(a) Your right of access.

If you ask us, we'll confirm whether we're processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.


(b) Your right to rectification.

If the personal information we hold about you is inaccurate or incomplete, you're entitled to have it rectified. If we've shared your personal information with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.


(c) Your right to erasure.

You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we've shared your personal information with others, we'll let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.


(d) Your right to restrict processing.

You can ask us to 'block' or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or object to us processing it. It won't stop us from storing your personal information though. We'll tell you before we lift any restriction. If we've shared your personal information with others, we'll let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly.

(e) Your right to object.

You can ask us to stop processing your personal information, and we will do so, if we're:

(a) relying on our own or someone else's legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;

(b) processing your personal information for direct marketing; or

(c) processing your personal information for research unless such processing is necessary for the performance of a task carried out in the public interest.


(f) Your rights in relation to automated decision-making and profiling.

You have the right not to be subject to a decision when it's based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling in necessary for entering into, or the performance of, a contract between you and Move.


(g) Your right to withdraw consent.

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.


10. Change to this privacy notice

We may make changes to this privacy notice from time to time. For more information click here. To ensure that you are always aware of how we use your personal information we will update this privacy notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by e-mail of any significant changes. However, we encourage you to review this privacy notice periodically to be informed of how Move uses your personal information.


11. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Move

support@movegh.com

+233 303 976 999